AI customer service automation for small business — reply in seconds, 24/7
Automate the questions you answer a hundred times a week: chat, social and phone — answered instantly, in your voice, around the clock.
OctaSpote is an AI Workforce platform for small businesses.
Every question answered instantly — while you run the business
AI customer service automation uses agents to receive every enquiry across chat, social and phone, answer from your real business data, and hand over only what needs a human. Customers get instant replies; you get your week back.
What instant support changes
Replies in seconds
No more "we will get back to you" — answers arrive instantly.
24/7 coverage
Nights, weekends and holidays are covered automatically.
Every channel covered
WhatsApp, Facebook, Instagram, website and phone calls.
The support loops that run on their own
Chat reception
Answers common questions and routes complex ones to you.
Voice calls
Answers calls, takes messages and books follow-ups.
Order & service status
Customers check status without asking you directly.
Automate your support in 4 steps
Connect your channels
Chat, social and phone in one workspace.
Feed it your knowledge
Products, policies, hours and FAQs.
Define handoffs
When a human must step in — you get notified.
Monitor weekly
See response times and satisfaction in the report.
Common questions
Will customers notice it is AI?
They notice replies are instant and consistent. You can make the AI identify itself — many businesses choose to, and customers still prefer speed.
What happens with complex questions?
You define the handoff rules. Anything sensitive or unusual is routed to you with the full conversation context.
Does it answer phone calls too?
Yes — Vali handles voice calls in both directions: answering, taking messages and booking callbacks.
See what your AI team delivers in 7 days
Try the team free for 7 days. No credit card, no contracts, cancel anytime — if it is not for you, the trial simply ends.
Free 7-day trial · Cancel anytime · 15 JOD/month after