Vali
Holds two-way voice conversations with your customers, trained on your business.
OctaSpote is an AI Workforce platform for small businesses.
What Vali does
Voice assistant
Holds two-way voice conversations with your customers, trained on your business.
What Vali is responsible for
Voice assistant
Owns voice conversations: two-way calls with customers in your business tone.
A day in the life of Vali
Voice assistant
Answers phone calls in two-way conversations
Handles bookings, reminders and FAQs by voice
Transfers complex cases to you with full context
Why Vali matters to your business
Missed calls become booked appointments — even outside working hours.
What this agent changes
Voice assistant
Answers calls 24/7
Every call is answered — during lunch, holidays, after hours.
Real two-way conversations
Vali listens, understands and responds naturally — not an IVR menu.
Books callbacks automatically
When a human is needed, a callback is scheduled and the context is passed.
How the workflow runs
Answers the call
listens and understands
responds naturally
summarizes the outcome for the team.
What this agent does every day
Take the afternoon voice calls
Confirm appointments by voice
Handle the VIP customer call
Alpha hands Vali the conversations that need a human ear and routes the summaries onward.
Working with the team
Hands summarized conversations to Zyphr for follow-up and Sigma for quality checks.
Zyphr · Sigma
Examples from a real workflow
Voice assistant
A call during your lunch break
Vali answers, handles the enquiry or takes the message — the customer never reaches voicemail.
A customer asks about opening hours
Vali answers naturally from your business data and offers to book a callback if needed.
Use cases
Voice assistant
Incoming calls & reception
Callback booking
Order & service status by phone
Common questions
What languages does it speak?
Arabic and English, natively. It adapts to the caller's language.
Can callers reach a human?
Yes — you define the handoff rules. When needed, Vali books a callback with full context.
Does it work with my existing number?
Yes — it connects to your business number; no new phone line required.
Can AI answer my business phone?
Yes — Vali answers calls, takes messages and books callbacks in your business voice, so you never miss a lead while you are busy.
What happens when Vali doesn't know the answer?
It says so honestly, takes the details and hands the conversation to you with the full context attached.
See what your AI team delivers in 7 days
Try the team free for 7 days. No credit card, no contracts, cancel anytime — if it is not for you, the trial simply ends.
Free 7-day trial · Cancel anytime · 15 JOD/month after